Refund policy
Return & Refund Policy
Thank you for your purchase. Each icon in our collection is sourced and handled with great care, and we want you to be completely satisfied with your order. Please read our policy carefully before purchasing.
Returns
Most of our items are non-returnable due to the nature of handcrafted and sacred goods, however we understand that every situation is different. If you are unhappy with your order for any reason, please reach out to us and we will do our best to work something out. Customer satisfaction matters deeply to us and we will always try to find a solution.
Custom Orders — No Exceptions
Custom icon orders are entirely non-refundable and non-returnable under any circumstances. Because custom orders are produced specifically for you, we cannot accept cancellations once production has begun. Please review all details carefully before submitting a custom order.
Damaged or Defective Items
If your icon arrives damaged, defective, or incorrect, we will make it right. Please contact us within 7 days of delivery at StSpyridonIcons@gmail.com with the following:
- Your order number
- A clear photo of the damaged item
- A photo of the packaging it arrived in
Once we review your claim we will offer either a replacement or a full refund at our discretion. Claims submitted after 7 days of delivery cannot be honored.
Lost Packages
If your order is marked delivered but you have not received it, please contact us within 5 days of the marked delivery date. We will work with the carrier to locate your package. We are not responsible for packages lost due to an incorrect address provided at checkout.
Non-Returnable Items
The following cannot be returned or refunded under any circumstances:
- Custom and personalized icons
Contact Us
If you are unhappy with your order or have any questions about this policy, please reach out before taking any other action. We genuinely want you to be happy with your icon and will always do our best to make things right.
StSpyridonIcons@gmail.com